At YaYa Achar, customer satisfaction is our priority. However, due to the nature of our products, we have specific conditions regarding refunds and returns. Please review our policy carefully before making a purchase.

1. No Refund or Return for Damaged Packages

  • If the Achar package is broken or damaged during transit, we regret that we cannot accept returns or provide refunds.
  • We ensure that all products are securely packed before shipping, but we are not liable for damages caused after the product leaves our facility.

2. Return Requests

  • Customers may submit a return request for eligible reasons (e.g., wrong item delivered) within 3 days of receiving the order.
  • To initiate a return request, please email us at [email protected] with the following details:
    • Order number
    • Reason for return
    • Photos of the product (if applicable)

3. Conditions for Returns

  • The product must be unused and in its original packaging.
  • Return requests after 3 days of delivery will not be accepted.

4. Non-Returnable Items

  • Products damaged due to mishandling after delivery.
  • Opened or partially used packages.

5. Refund Process

  • Refunds, if applicable, will be processed only after the returned product is inspected and approved by our team.
  • Approved refunds will be credited to the original payment method within 7-10 business days.

6. Contact Us

For any questions or concerns about our Refund and Return Policy, please contact us:

  • Support Email: [email protected]
  • Address: Hojai Boro Masjid Road, Hojai, Assam – 782435